Privacy Policy

INTROOur Commitment to Privacy

International Shipping Compliance, S.A. (ISC) safeguards personal data for all individuals using the ISC Driver Mobile Application, encompassing employees, subcontracted drivers, independent contractors, temporary workers, agents, and authorized users. The policy follows Panamanian Law 81 of 2019 and Executive Decree No. 285 of 2021, aligned with U.S. data protection and biometric privacy standards.

01Information We Collect

1.1 Information You Provide

• Identification documents and user credentials
• Contact information (email address, phone number)
• Biometric information, including facial images for authentication
• User-generated content such as photographs, journey evidence, incident notes, and reports

1.2 Information Collected Automatically

Location Information:

• Real-time GPS coordinates during active journeys
• Location history with timestamps
• Background location data when the App is running

Device and Technical Information:

• Device type, operating system, identifiers, IP address, language, and app version

Usage Information:

• App usage metrics, crash reports, logs, diagnostics, and session data

1.3 Information from Third Parties

• Information provided by employers, contracting entities, or authorized clients
• Authentication and analytics data from service providers

02How We Use Your Information

Personal data is processed for these purposes:

• User registration, authentication, and account management
• Journey tracking, logistics monitoring, and operational control
• Evidence documentation and incident management
• Security, fraud prevention, and access control
• Legal, regulatory, and contractual compliance
• Customer support, audits, and internal operations

03Biometric Data

3.1 Categories of Biometric Data

ISC collects facial images, biometric templates, and facial geometry data used exclusively for authentication and security.

3.2 Purpose and Use

Biometric data serves identity verification, access control, fraud prevention, and App security operations.

3.3 Optional Sharing with Technology Partner

With separate, express, and optional consent, Biometric Data may be shared with ISC's technology partner solely for improving and developing facial recognition software. Such sharing is not required for App use and consent is withdrawable anytime through settings or by contacting ISC.

3.4 Prohibited Uses

ISC does not sell, lease, trade, or use biometric data for marketing or advertising purposes.

04Location Information

Important Notice: The App collects location data continuously during active journeys, even when closed or inactive.

Collected data includes:

• Real-time GPS coordinates with latitude and longitude
• Location history including timestamped location points
• Background location data when the App runs in the background
• Route information including distance traveled and speed
• Geofencing data for designated areas or checkpoints

The App collects this data during active journeys to ensure operational integrity, safety, and compliance with contractual and regulatory obligations.

05Data Security

ISC implements administrative, technical, and physical safeguards, including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Employee training in data protection
• Incident response procedures

06Third-Party Services and SDKs

The App uses third-party services and software development kits, including:

• The Technology Partner's Trueface SDK for facial recognition and biometric authentication
• Firebase Crashlytics for crash reporting and performance monitoring

07Your Privacy Rights and Choices

Per Panamanian Law 81 of 2019, all App users have the right to:

• Access their personal data
• Rectify inaccurate or incomplete data
• Request cancellation or deletion when legally applicable
• Object to certain processing activities
• Request data portability when applicable
• Withdraw consent at any time without retroactive effect

Biometric Data: Biometric authentication may be required for secure access. Optional sharing with technology partners requires separate, express consent and is not a condition of App use. Consent is withdrawable anytime through App settings or by contacting info@iscapp.com.

Exercising these rights will not result in retaliation or adverse treatment.

08International Data Transfers

Personal data may be stored or processed in countries other than the user's country of residence, including the United States. ISC ensures international transfers:

• Comply with Panamanian data protection laws
• Are subject to appropriate contractual and security safeguards
• Are limited to purposes described in this policy

By using the App, users expressly authorize such international data transfers.

09Data Retention

Data is retained only as long as necessary for operational, legal, or contractual purposes. Biometric data is deleted when no longer required or upon lawful withdrawal of consent.

10Workforce-Specific Provisions

This policy applies equally to employees and non-employees and does not create or modify an employment relationship or labor classification.

11Changes to This Privacy Policy

App users will be notified via an app update when there is a change to this privacy policy. During the update, users receive a prompt to review and provide consent. Previous consent on prior versions becomes invalid.

12Contact Us

International Shipping Compliance, S.A.
Email: info@iscapp.com
Phone: +507 320 5074
Hours: Monday–Friday, 8:00 AM – 6:00 PM EST
Address: AEE Business Park, Building 3855, Office 201 · Panama City, Panama